Bend, OR – Camping World, a major RV dealership with multiple locations in Oregon, has reached a $3.5 million settlement with the state following an investigation into deceptive pricing practices. The settlement resolves allegations that the company misled consumers by advertising recreational vehicles (RVs) at discounted prices, only to later charge hidden fees that had already been included in the advertised price.
The settlement comes after a lengthy investigation by the Oregon Department of Justice (DOJ), which uncovered that between January 1, 2017, and December 31, 2018, Camping World would advertise heavily discounted prices through its “Dare to Compare” campaign. However, during negotiations, customers were often hit with additional charges for freight and preparation fees—costs that had already been incorporated into the advertised price.
As part of the settlement, Camping World has agreed to pay $3.5 million, with $3 million designated for refunds to consumers who purchased RVs from the company during the investigation period and paid more than the advertised price. Affected consumers who purchased RVs between January 1, 2017, and December 31, 2018, are eligible to receive a refund, provided they can demonstrate they paid more than the advertised price.
The settlement also extends to customers who purchased RVs after December 31, 2018. These individuals may still be eligible for a refund if they submit a written complaint to the Oregon DOJ within six months of the announcement. In their complaint, consumers must provide any relevant documentation or evidence showing they were charged more than the advertised price.
Oregon Attorney General Ellen Rosenblum, in a press release announcing the settlement, emphasized the importance of holding businesses accountable for transparent pricing practices. “Our investigation found that Camping World would advertise a heavily discounted ‘Dare to Compare’ price, but during negotiations, the company would claw back its purported discount by double charging consumers for freight and prep charges that had already been included in the advertised price,” Rosenblum said.
Under the terms of the settlement, Camping World is now prohibited from charging more than the advertised price for any vehicle. The company must ensure that the advertised price is the final price for all consumers and cannot vary depending on how the customer chooses to pay.
The Oregon Department of Justice stated that this settlement marks the conclusion of a multi-year consumer protection investigation led by the agency’s Civil Recovery Section. The DOJ also encouraged consumers who believe they are entitled to a refund to contact the agency for further assistance. Individuals seeking more information can reach the DOJ Consumer Hotline at 1-877-877-9392 or visit their website at doj.state.or.us/consumer-protection.
This settlement is part of ongoing efforts by state authorities to protect consumers from deceptive business practices and ensure greater transparency in pricing across various industries.
